gocapPrivacy Policy

This page describes what we collect when you use gocap and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and improve your experience on our platform. We store your data securely and do not share it with third parties except where required by law or to process your payments.

We respect your privacy. Our gocap platform operates according to data protection principles: we collect only what we need, we keep data secure, and we respect your rights to access, correct, or request deletion of your information. This policy explains our practices in detail.

If you have questions about how we handle your data, our support team is available in English and Indonesian to clarify.

What Data We Collect on gocap

When you open a gocap account, we collect your full legal name, date of birth, email address, and phone number. We use this information to create your account, verify your identity, and communicate with you about your account. We also collect your postal address during identity verification.

We collect identity documents — KTP, passport, or national ID — to verify who you are and comply with local regulations. We store scans of these documents securely and use them only for verification purposes. We do not share your documents with third parties.

Payment Information: When you deposit or withdraw on gocap, we collect payment method details (your DANA, e-wallet, mobile banking, local payment, or bank account information). We use this data to process transactions and prevent fraud. We never store your full bank account numbers or payment credentials; we work with certified payment processors who handle the sensitive parts.

How We Use Your Data on gocap

We use your personal information for the following purposes: account creation and management, identity verification and fraud prevention, processing deposits and withdrawals, communicating about your account (updates, support responses, policy changes), and improving our gocap platform (analyzing usage patterns, identifying technical issues).

We do not use your data to create marketing profiles, sell to advertisers, or build detailed behavioural profiles. We do not share your email address with third parties for marketing. If we send you promotional messages, we include an option to unsubscribe.

Account Verification: We use your name, date of birth, and identity documents to confirm you are who you claim to be and that you meet our eligibility requirements.
Transaction Processing: We collect and use payment method information to move funds between your account and our payment processors.
Fraud Prevention: We analyse your login patterns, deposit activity, and withdrawal requests to detect suspicious behaviour and protect both your account and our platform.
Support & Communication: We use your email and phone to reach you if we need to verify something, resolve a dispute, or notify you of important changes.

Data Storage & Security on gocap

We store your data on secure servers protected by encryption and firewall systems. Our gocap platform uses industry-standard security practices to prevent unauthorized access, alteration, or deletion of your information. Our servers may be located outside your jurisdiction; by using gocap, you consent to your data being stored internationally.

We use strong encryption protocols (HTTPS) for all communications between your device and our servers. Your password is never stored in plain text; we hash it using secure algorithms. We limit access to your data to employees who need it to support you — our support team, fraud analysts, and system administrators.

Encryption: We encrypt data in transit and at rest using modern encryption standards. All connections to gocap use HTTPS.
Access Controls: Only authorized employees can access your personal data. Our teams are trained in data protection practices.
Regular Audits: We regularly review our security systems and update them to address new threats.

Third-Party Processors on gocap

We work with trusted third-party processors to handle specific functions. Payment processors (for online payment, e-wallet, mobile banking, local payment, online payment, and bank transfers) receive your payment method information to process transactions. These processors are contractually required to protect your data and use it only for transaction processing.

We do not share your personal information with marketers, advertisers, or data brokers. If local law requires us to disclose your data to authorities, we will do so transparently and inform you where legally permitted.

Cookies & Tracking on gocap

Our gocap platform uses cookies to remember your login session, store your preferences, and track basic usage statistics. Cookies are small files stored on your device that help us provide a seamless experience. You can disable cookies in your browser settings, but doing so may limit gocap's functionality.

We use analytics tools to understand how players interact with our platform — which games are popular, where players encounter issues, how long sessions last. This data helps us improve gocap. Analytics data is aggregated and does not identify you personally.

Your Rights on gocap

You have the right to request access to your personal data held on gocap. Contact our support team and we will provide a copy of your information within announced timeframes. You have the right to correct inaccurate data — if your phone number or address is wrong, contact us and we will update it.

You have the right to request deletion of your data. If you close your gocap account, you can ask us to delete your personal information, subject to any legal obligations to retain transaction records. We will respond to deletion requests within announced timeframes.

1

Request Your DataAccess

Contact our support team via email with your request. Include your account email so we can verify your identity.
2

Verification ProcessVerify

We confirm your identity using your account information. This protects your data from unauthorized requests.
3

Deliver Your DataReceive

We provide a copy of your data within announced timeframes via email or secure download link.

Data Retention on gocap

We retain your personal data while your gocap account is active. If you close your account, we retain transaction records and verification documents for a period required by local law (typically several years) to comply with financial regulations and fraud investigations. After this retention period, we delete or anonymize your data.

We retain game history and account activity logs for as long as your account exists, allowing you to review your transaction history and settle disputes. These logs are deleted when you close your account (subject to legal retention requirements).

International Data Transfers on gocap

Our gocap servers may be located outside Indonesia. By using gocap, you consent to your data being transferred to and stored in other countries. We maintain the same level of data protection regardless of where data is stored — all transfers are encrypted, and all servers are secured.

If you have concerns about international data transfers, contact our support team. We can discuss specific data handling practices and address your privacy concerns.

Legal

Privacy Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we notify you via email or prominent notice on gocap. Your continued use of gocap after changes constitutes acceptance of the updated policy.

If you have questions or concerns about our privacy practices on gocap, contact our support team. We are available in English and Indonesian and will respond to privacy inquiries within announced timeframes. Your privacy matters to us, and we are committed to handling your data transparently and securely.