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DANA deposit and withdrawal

DANA is one of our fastest payment rails for account holders across Indonesia. To deposit via DANA, log in to your gocap account, navigate to the deposit section, and select DANA. Enter your desired amount — minimum our welcome offer, maximum typically our welcome offer per transaction. You are redirected to the DANA app, where you confirm payment and return to our platform. Deposits usually credit within subject to verification. For withdrawals, go to the withdrawal section, enter the amount you wish to transfer back to your DANA wallet, and confirm. Withdrawal requests are reviewed and processed within subject to verification under normal conditions. Funds arrive in your DANA balance immediately after approval. If a deposit does not credit within subject to verification, check your DANA transaction history; the payment may be pending. Contact support with your transaction reference number for assistance.

OVO and GoPay usage

OVO and GoPay are widely used e-wallets in Indonesia and both are supported on gocap. To deposit, select your preferred wallet in the deposit form, enter the amount (50,000–our welcome offer), and confirm. You are taken to the OVO or GoPay app to authorise the payment. Once confirmed, the funds transfer to your gocap account within subject to verification. Before your first deposit via either wallet, you may be asked to link your account and verify your phone number — a standard security step. Withdrawal works similarly: choose OVO or GoPay in the withdrawal form, enter your amount, and confirm. The system sends the funds to your registered wallet within subject to verification. Your OVO or GoPay phone number must match the one linked to your gocap account for successful transfers. If you change your phone number or wallet credentials, update them in your gocap account settings before requesting a withdrawal.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) offer a reliable deposit method for users who prefer traditional banking. To deposit via bank VA, select the bank (BCA, Mandiri, BRI, or BNI) in the deposit section. gocap generates a unique 16-digit VA number for you. Use this number as the recipient account when transferring funds from your personal bank account. Deposits typically credit within subject to verification of successful bank transfer. You can reuse the same VA code for multiple deposits. For withdrawals, the system sends funds back to your registered bank account — the same account from which you made your deposit. Withdrawal processing takes subject to verification depending on the bank. Virtual accounts are ideal for larger deposits and for account holders without active e-wallet balances. If your VA code expires, request a new one from the deposit page.

Fees, limits and verification

gocap does not charge deposit or withdrawal fees on any payment method; your funds transfer in full. Deposit minimums start at our welcome offer; maximums vary by payment type and account verification level. New accounts may face lower limits until KYC verification is complete. Standard KYC requires an ID photo, proof of address (utility bill or bank statement), and phone number verification — typically approved within subject to verification. Account verification protects against fraud and ensures compliance with local regulations. Once verified, your deposit and withdrawal limits increase, and you gain access to premium features like higher table limits on live-dealer games. Some regional holidays or system maintenance may affect processing windows. Check the platform status page or contact support if you notice delays.

Resolving a stalled transaction

If a deposit does not appear in your account after subject to verification, check your payment method (bank, e-wallet) first — the transaction may show as pending or failed there. If the payment was successful but did not credit to gocap, note your transaction reference number and contact support immediately. Provide your account email, payment method, transaction reference, and the time of the transfer. Support investigates and typically resolves missing deposits within 2–4 hours. For stalled withdrawals, withdrawals under review for longer than subject to verification are unusual; contact support with your withdrawal request ID. Common causes include account verification issues, exceeded daily limits, or payment method mismatches. Enable two-factor authentication and verify your phone number in account settings to prevent future delays. Our support team assists in resolving payment issues during standard business hours, with typical response times of subject to verification via live chat or 24 hours via email support ticket.